Your personal data is handled with care. This page explains exactly what information filbet collects, how it is used, and the rights you hold as a player in the Philippines.
filbet is committed to protecting the privacy and personal data of all players who access our platform in the Philippines. This Privacy Policy explains in clear terms what information we collect, why we collect it, how it is used, and the choices available to you as a registered user. By creating an account or continuing to use the filbet platform, you acknowledge that you have read and understood this policy. We encourage you to review this page periodically, as we may update it from time to time to reflect changes in our practices or applicable Philippine law. If you have any questions about how your data is handled, the contact details at the end of this policy will direct you to the right place.
When you register for an account on filbet, we collect personal information that is necessary to verify your identity and comply with applicable regulations in the Philippines. This includes your full name, date of birth, residential address, email address, and mobile number. During the account verification process, we may also request a government-issued identification document to confirm your identity and ensure you meet the minimum age requirement of 21 years. When you make deposits or withdrawals, we collect transaction details including payment method information, amounts, and timestamps, all of which are processed in Philippine pesos (PHP). We also collect technical data such as your device type, browser, IP address, and session activity to maintain platform security and improve your overall experience.
The personal data we collect is used primarily to operate and maintain your filbet account, process financial transactions, and deliver the gaming services you have requested. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies. Transaction records are retained to comply with financial reporting obligations under Philippine law and to resolve any disputes that may arise regarding deposits or withdrawals. Technical data helps us detect and prevent fraudulent activity, protect the integrity of the platform, and optimise performance across mobile and desktop devices. We do not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances.
filbet processes your personal data on the basis of contractual necessity — meaning we need certain information to provide you with the services you have signed up for. In some cases, processing is required to comply with legal obligations under Philippine law, including anti-money laundering regulations and responsible gaming requirements. Where we send you communications about platform updates or policy changes, this is done on the basis of our legitimate interest in keeping you informed as an active account holder. You may withdraw consent for optional communications at any time by updating your account preferences or contacting our support team. We will always inform you of the legal basis applicable to any new processing activity that affects your data.
We may share your personal data with trusted third-party service providers who assist us in operating the filbet platform, such as payment processors, identity verification services, and technical infrastructure providers. All such third parties are contractually required to handle your data in accordance with applicable Philippine data protection standards and are prohibited from using it for any purpose beyond the specific service they provide. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. In the event of a corporate restructuring or change of ownership, your data may be transferred to a successor entity, and you will be notified of any such change in advance. We do not share your data with advertisers or unrelated commercial partners.
filbet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering requirements. Technical logs and session data are retained for shorter periods and are used solely for security monitoring and platform improvement purposes. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request the deletion of your account, we will process your request promptly while retaining only the data we are legally obligated to keep.
As a data subject under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, and to access a copy of the data we hold about you at any time. You have the right to request the correction of any inaccurate or incomplete information in your account records, and we will process such requests without undue delay. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply. If you believe that your data has been processed in a manner that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us using the email address provided in the footer of this page.
The filbet platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly across visits. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to log in or use core features. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the mobile experience for users in the Philippines. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit the functionality available to you. We do not use cookies to serve third-party advertising or to track your activity outside of the filbet platform.
filbet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using industry-standard protocols, and access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis. We conduct regular security assessments and maintain incident response procedures to address any potential data breaches promptly and in accordance with Philippine notification requirements. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities within the timeframes prescribed by applicable law. We encourage you to use a strong, unique password for your filbet account and to keep your login credentials confidential at all times.
This Privacy Policy may be updated periodically to reflect changes in our data practices, platform features, or applicable Philippine regulations. When material changes are made, we will notify active account holders via email or through a prominent notice on the platform prior to the changes taking effect. Continued use of the filbet platform after the effective date of any update constitutes your acceptance of the revised policy. If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our support team at the email address listed in the footer of this page. You may also visit our FAQ page for answers to common questions, or review our Terms and Conditions for the full framework governing your use of the platform.
If you have questions about how filbet handles your personal information, the FAQ page covers the most common queries from Filipino players. You can also review our Terms and Conditions or visit the Responsible Gaming page for related platform policies.